Will the open library provide more or less access to information for all people within the community?
I initially started this article by suggesting that open libraries could provide greater access to information and that this could potentially be a good thing. They provide greater access to information simply because the library is open for longer periods of time. However, does an open library provide greater access to information than a less technologically enabled staffed library?
If the user is computer literate then the staffed library and open library provide the same access to information. However, if the user is not computer literate then the open library provides less access to information. This is because many people do rely on the librarians to help them use the IT facilities in the library. Many users do not know how to search the catalogue in order to find the books they are looking for; others do not know how to log on to a computer let alone search a digital database effectively; most users cannot use the photocopying and scanning facilities without help; and in libraries when there are self-service machines, most users come to the desk with their items anyway preferring the human interaction and service they get from the staff. Open libraries exclude all of these people. So, if it is cheaper to staff a library than to set it up for open access, and if open access excludes users, then is it not true that staffed libraries provide greater a access to information than open libraries given that a staffed library service in the evening provides access to more people and for longer periods of time? The simple truth is that librarians are as much a part of the access infrastructure of a library as computers are.
Who are the designated end users and does the Open Library truly serve them?
The designated community of an open library are users that are computer liberate and technologically enabled. Many people who attend the library during the day are excluded because they do not know how to use the technology in the library. If the open library scheme is targeting those people that are working during the day then that is fine. It is acceptable to target these users if the library is open to everyone else throughout the day. However, if the end user is someone in full-time employment/ education and is already technologically enabled, is the open library the best solution for their needs?
The bottom line is that the library now provides more electronic resources than it does physical copies. You can borrow e-books and e-magazines through the library website, you can take courses through University Class and you can learn languages also. True open access for a technologically enabled user actually means ‘remote access’. That user can access electronic resources from home, work, while on the train or their lunch break. That user already has a broadband or 3G connection and is already connected to the information they need. Does it make sense that we are investing millions countrywide to set up individual open libraries to service people who are already connected to the internet and who are online? Does it not make more sense to invest this money in electronic and digital resources that can be accessed 24/7 from anywhere and by anyone that has an internet connection? This is also important because one countrywide electronic resources license actually serves the entire country. The open library initiative is setting up single, individual libraries in every county to provide greater access to information. It is like choosing to pay for hundreds of Windows licences when one will cover the entire country at a lower cost.
So, if the actually information can be provided electronically, whey else would someone need an open library? Of course, people will use it not just for the information it holds, but also for the facilities, ie. copying, computing and studying. Again, the designated or targeted user likely already has a computer and printer in their home, or alternatively, will use printing and photocopying services at work. So if the open library will only be open in the evening and the people using it will already be technologically enabled, is it worth the investment to open the library as a study space for professionals and students? There is no doubt that it would be useful for people to study and hold meetings in the library, but do we really need all of the additional security and technology to provide people with a desk, a chair, or a group meeting room? And will people feel safe and comfortable enough to use it anyway?
It appears that the reasons behind the open library are misguided. The attempt to appease disgruntled librarians and patrons by arguing that the open library will only be open for a few hours in the evenings and on Sundays simply does not add up or make sense from a financial or end user perspective.