Tag Archives: library culture

Over-qualified & Under-experienced

Intro Slide
Intro Slide

The above slide best sums up my first year seeking employment as a new Information Professional. While I have made it to a few interviews for Assistant Librarian roles, I have failed to secure these posts due to not having enough direct experience in these roles. This means I need to find an entry level Library Assistant role in order to build experience However, I have found it much more difficult to get interviews at entry level Library Assistant roles. I am told that I am over-qualified for these by experienced librarians I have spoken to about this problem.

Slide 1
Slide 1

So what makes me overqualified and under-experience. I have 12 years experience in Teaching and Education. I have taught Secondary English and worked as an Examiner for the Leaving Certificate Mock Exams; I have worked as an Assistant Lecturer in English Literature at Maynooth University; I have taught English Language, Technical English and Academic English in university and private companies in three countries, including UCD her in Ireland; I have taught Academic Writing, Research Skills and Information Literacy at third level also.

Since graduating, from my MLIS at UCD, I have worked for 1 year as a Library Assistant in the University of Surrey in the UK because I could not find a job here in Ireland. For the past three months, I have been working as a Library Assistant in Laois Libraries on a temporary contract that could end at any moment. I also have two postgraduate degrees.

Slide 2
Slide 2

In 2016, I applied for Library Assistant jobs in 6 County Libraries and 5 Academic Libraries, but was only invited to one interview in Laois thus far. In the county, there are more than 17 Library Assistants, but I am the only one with a library qualification. I finished 10th on that panel, out of which 5 people were hired on full-time permanent contracts. 1 of the 5 had meaningful library experience and none had a qualification. I am happy for anyone who finds a job, but the numbers in public libraries are too heavily weighted towards those without library qualifications, suggesting the qualification is not valued for these positions. I personally do not have an objection to libraries hiring Assistants that have no qualification because I understand their need to have security and continuity in their staff as many Library Assistant are not interested in being upwardly mobile – unlike most MLIS graduates. Also, the people I work with at the University of Surrey and Laois Libraries are excellent at their jobs and I learn from them every day. My experience illustrates just how challenging it is for new professionals to land that first position in the current market.

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Slide 3

So how can you maximise your opportunities? You need to work hard on your cv, creating a new cv for every job. I delete my CV every time I apply for a job because it forces me to create a new one for each application, in which I use the job description in order to guide how I describe my experience. The Library Association of Ireland is also an amazing community of professionals who you can learn from and build in-person and online networks. They do provide many CPD opportunities. This is something I need to work on more myself. Using your new cv and networking powers, you can land that first job. But from there you need make that job work for you. Rather than sitting at the information desk at the University of Surrey, I got involved in Teaching & Learning projects, I shadowed Subject Librarians, and took on Cataloguing projects when I heard Cataloguing were very busy. I travelled outside of my own job description in order to develop experience that strengthens my employment opportunities. So long as you are doing your primary job well, then your Line Manager will likely be open to supporting your development. In my current role, I catalogue donated items rather than sending them back to Library HQ; I get involved in collection development and weeding; I am currently organising workshops for Leaving Certificate students in the area; and am planning to run basic computer and web design courses in the library in the near future.

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Slide 4

However, while there is a vibrant, helpful library community in this country, we do have to balance our view by considering that there is also a political and economic reality at work. Many librarians who act within the community and through the LAI are also going back into their daily professional posts and are failing to act upon the needs of new professionals in their hiring policies. They create CPD opportunities in the LAI but fail to realise that in order to really allow for career development to happen, more opportunities to apply these skills in a professional role need to be created. So by all means work hard on your CV, and doubly so on networking. But don’t forget to remind those senior librarians that you meet at CPD events, that the obligation they have to nurture the profession does not stop once they leave their LAI committee meetings. And that they need to carry that sentiment back out into the real professional environments, to their hiring committees and interview panels, so that we can be afforded the opportunity they themselves were once given. Thank you.

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Slide 5

Part 3: Assessing Ireland’s Open Library Initiative

Will the open library provide more or less access to information for all people within the community?

I initially started this article by suggesting that open libraries could provide greater access to information and that this could potentially be a good thing. They provide greater access to information simply because the library is open for longer periods of time. However, does an open library provide greater access to information than a less technologically enabled staffed library?

If the user is computer literate then the staffed library and open library provide the same access to information. However, if the user is not computer literate then the open library provides less access to information. This is because many people do rely on the librarians to help them use the IT facilities in the library. Many users do not know how to search the catalogue in order to find the books they are looking for; others do not know how to log on to a computer let alone search a digital database effectively; most users cannot use the photocopying and scanning facilities without help; and in libraries when there are self-service machines, most users come to the desk with their items anyway preferring the human interaction and service they get from the staff. Open libraries exclude all of these people. So, if it is cheaper to staff a library than to set it up for open access, and if open access excludes users, then is it not true that staffed libraries provide greater a access to information than open libraries given that a staffed library service in the evening provides access to more people and for longer periods of time? The simple truth is that librarians are as much a part of the access infrastructure of a library as computers are.

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Part 2: Assessing Ireland’s Open Library Initiative

Who are the designated end users and does the Open Library truly serve them?

The designated community of an open library are users that are computer liberate and technologically enabled. Many people who attend the library during the day are excluded because they do not know how to use the technology in the library. If the open library scheme is targeting those people that are working during the day then that is fine. It is acceptable to target these users if the library is open to everyone else throughout the day. However, if the end user is someone in full-time employment/ education and is already technologically enabled, is the open library the best solution for their needs?

The bottom line is that the library now provides more electronic resources than it does physical copies. You can borrow e-books and e-magazines through the library website, you can take courses through University Class and you can learn languages also. True open access for a technologically enabled user actually means ‘remote access’. That user can access electronic resources from home, work, while on the train or their lunch break. That user already has a broadband or 3G connection and is already connected to the information they need. Does it make sense that we are investing millions countrywide to set up individual open libraries to service people who are already connected to the internet and who are online? Does it not make more sense to invest this money in electronic and digital resources that can be accessed 24/7 from anywhere and by anyone that has an internet connection? This is also important because one countrywide electronic resources license actually serves the entire country. The open library initiative is setting up single, individual libraries in every county to provide greater access to information. It is like choosing to pay for hundreds of Windows licences when one will cover the entire country at a lower cost.

So, if the actually information can be provided electronically, whey else would someone need an open library? Of course, people will use it not just for the information it holds, but also for the facilities, ie. copying, computing and studying. Again, the designated or targeted user likely already has a computer and printer in their home, or alternatively, will use printing and photocopying services at work. So if the open library will only be open in the evening and the people using it will already be technologically enabled, is it worth the investment to open the library as a study space for professionals and students? There is no doubt that it would be useful for people to study and hold meetings in the library, but do we really need all of the additional security and technology to provide people with a desk, a chair, or a group meeting room? And will people feel safe and comfortable enough to use it anyway?

It appears that the reasons behind the open library are misguided. The attempt to appease disgruntled librarians and patrons by arguing that the open library will only be open for a few hours in the evenings and on Sundays simply does not add up or make sense from a financial or end user perspective.

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Part 1: Assessing Ireland’s Open Library Initiative

This is the first of a 6 part series on Ireland’s current Open Library Initiative….

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In principle, I am not necessarily against having open libraries in our communities. We live in a very diverse society in which people have all kinds of different lifestyle patterns and needs. Having our libraries open 24/7 in this context can only be a good thing. The core function of a library is to provide access to information and if open libraries provide greater access to information then they may not be all doom and gloom. However, a serious and considered examination needs to be undertaken in order to assess whether the current open library initiative in Ireland is a  positive or negative move by the government. In order to achieve this, some questions need to be asked and answered.

Is the open library initiative cost effective in its current guise?

The current plans are to open the library for additional 4/5 hours each evening. In order to do this, libraries will need a serious upgrade to its facilities. Considering the current outdated technology currently in our public libraries, this will be an expensive venture. Security gates need to be full-length from ceiling to floor to prevent people stealing items. All computer access, photocopying/ scanning, check in/outs, entry/ exit gates, and also item returns will ideally need to be automated. CCTV in the libraries will need to updated also. Added to this, will be the ongoing servicing and maintenance costs of operating the service. This operation will not be taken over by IT Departments already working in County Councils, but will be carried out by the company supplying the technology. What all of this amounts to a very expensive venture. And if money is not spent wisely by choosing technology that is fit for purpose and reliable, along with a servicing contract that allows for efficient problem solving and technical support, then the cost of this will run into tens of thousands of euros per year per library.

So, the question is, is it really worth the cost in order to open the library for an additional 4/5 hours in the evening? And besides, if you have the technology in place, why close the library at all when 10pm comes? Why not open it all night? I will return to this question a little later.  The cost question is very important. A Library Assistant at the beginning of their contract, earns 21,500 euros per year full-time and works on a salary scale that reaches 37,000 euros. If the end goal here is to simply open the library for a few extra hours in the evening, why not create a job for someone like myself who is currently surviving on the scraps of temporary part-time work?

Why spend all of this money when access to the information in the library can be provided so cheaply by creating a job for a young newly qualified librarian? This calls into question the real motives of the government with this initiative. The bottom line is that this project in its current guise of 4/5 hours extra opening is simply not cost effective. And worryingly, the only way to make it cost effective is to reduce staff and have an Open Library all of the time. So when librarians express concern for the future of the profession, they are being realistic about where the open library initiative is heading.

Nice new self-service machine at Sligo Library, although why is everyone wearing coats? Perhaps the money would be better spent on heating?
Nice new self-service machine at Sligo Library, although why is everyone wearing coats? Perhaps the money would be better spent on heating?

Solutions to Controlled Vocabularies Part Two……

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Structuralism can be understood as a normative science in which a classification system would begin with the norm and afterwards, if necessary, treat of any exceptions. This, in many ways, goes a long way towards explaining how some of the solutions to classification biases are conceptualised. Both Olson and Mai have basically inserted into the old systems a new way to deal with any exceptions to the norm. They both imply an understanding and incorporation of difference into their models, but only once the normative system has been first applied. However, in Poststructuralism, there emerges a more appropriate definition of difference, and not as an exception of ‘limit’ to the ‘core’, but as a regulating principal that functions to define the core of a subject. As James Williams (2104) demonstrates, in poststructuralism “the limit is not compared with the core, or balanced with it […]the limit is the core”. Poststructuralism sees dualism as a problematic approach to understanding language, and even more problematic with the dualist approach of classification theorists is that they imbalance the dualism between sameness and difference, lending more significance to sameness than difference. Perhaps it is better to explain the principle of ‘core’ and ‘limit’ through an example. Defining something like ‘Irishness’ is traditionally understood through what is at its core, that is, being born in a certain place, time, to certain parents, being a certain skin colour, speaking a certain language, etc. This understanding of Irishness is what regulates our political system and society as a whole. The ‘limit’ in this example would be the problems that arise with the definition once we factor in ethnic minorities who become naturalised with their own set of cultures and histories. But in a traditional, structuralist understanding, these minorities are the exception, and while the Irish government may legislate to create better conditions for ethnic minorities, there will always be discrimination because the limit does not change the core. However, poststructuralism, in James’ (2014) words, would argue that “The truth of a population is where it is changing. A nation is defined at its borders”, that is, at the point of difference because everything that happens at the borders of a country changes how the core is defined. It is the ‘difference’ of ethnic minorities that is most representative of a where a nation is going to in the future and so the ‘limit’ for poststructuralism is the most meaningful way that a nation, or a text, or indeed a classification system can be defined. In terms of vocabulary control then, what defines how a text is classified should not be a biased and static system. Texts should be classified by emphasising how those texts are being, or could be used in ‘different’ ways, by different disciplines. A book like ‘Words of Power’, that would be classified under LCSH and DDC as Philosophy: Logic, would no longer be limited to such static systems. This book could also be used by feminist scholars, by those working in ethics, or anthropology, sociology, psychology, gender studies, linguistics, and so on. Defining the book under strict controlled vocabularies denies access to ‘exceptional’ groups which results in a lack of real innovation and creativity in academia. In this sense, there are lessons to be learned form poststructuralist theorist Deleuze who argues for the power of openness in creativity.

To reassert, then, poststructuralism denies the traditional approach to classification through controlled vocabularies and aims to positively disrupt traditional classification systems in order to achieve greater autonomy for texts and their users. The problem with the solutions is that they are developed from the point of view that it is too disruptive to completely change our classification systems. But here disruption is seen negatively rather than positively. The seriousness of this ultimately limiting attitude and of the reliance on outmoded classifications can best be understood by applying the work of Jacques Derrida to the topic. Derrida’s (1976) ‘textual positivism’ would not ask ‘what is this book about?’, but rather, ‘what does this book do?’ This question radically changes the way we would categorise texts because it places an emphasis on multiplicity of use rather than the singularity of meaning as defined by ‘specialists’. Derrida’s approach distinctly adopts anthropocentrism and sees the classification system as onto-theological. Derrida’s ‘origin’ is constantly being affected by a texts ‘presence’, thats is, what a text is doing in the moment. It is this ‘presence’ that leads to both the future and the past, that essentially pulls the ‘origin’ into ever-evolving new contexts. A ‘sign’ then for Derrida is nothing more than a ‘trace’ of that change, a trace that can be followed to a point of difference so long as we understand that once we reach the trace, we have too altered its origin which has moved off beyond our grasp. It is this point of difference that allows for creativity to emerge in what Derrida defines as ‘play’. In this sense, and applied to classification systems, the moment at which a reader reads ‘Words of Power’ in relation to psychoanalytical studies, is the moment that changes the origin indefinitely, opening up that text to new contexts in the future and the past, and thereby changing how that text should be defined in a classification system.

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This essay will argue then, that classification systems should take ‘difference’ as a key underlying principle in the way we organise information. To do otherwise is to consciously do ‘violence’ by excluding individuals or groups from our knowledge economy. As Derrida (1976, 140) writes “There is no ethics without the presence of the other but also, and consequently, without absence, dissimulation, detour, differance, writing”. This is because traditional classification systems and the solutions outlined in this paper, try to regulate the past, present and future of information in order to make it more accessible. However, the adoption of a classical scientific approach only makes it possible to categories if texts, if language, are seen as static. But Derrida (1976, 67) teaches us that “The concepts of present, past, and future, everything in the concepts of time and history that assumes their classical evidence – the general metaphysical concepts of time – cannot describe the structure of the trace adequately”. This constitutes a denial that there is no ‘final’ past, present or future of a text. Derrida (1976, 69) would argue that what is really happening in controlled vocabularies is a violence and unethical act of control which is borne out of a fear and misunderstanding of ‘death’. “Spacing as writing is the becoming-absent and the becoming-unconsious of the subject. By the movement of its drift/ derivation the emancipation of the sign constitutes in return the desire of the presence. That becoming – or that drift/ derivation – does not befall the subject which would choose it or would passively let itself be drawn along by it. As the subject’s relationship with its own death, this becoming is the constitution of subjectivity.” Death in this sense is seen as continuity from one context to the next rather than a final end. In many ways, traditional classification systems are a kind of death sentence in the traditional sense in that they render entire texts and disciplines static and irrelevant as new contexts emerge and are classified in inadequate ways. Perhaps the point is best represented by Williams (2014) who claims “The demand for clarity is dangerous because clarity justifies violent judgements and exclusions on the basis of a promise of a world of understanding and togetherness.”

What is happening then in our classification systems is that subject specialists are attempting to create greater accessibility to information by categorising information under specific and specialist subject headings in order to create a sense of clarity when one is searching for that information. Texts are gathered together based around a principle of sameness and difference in which things that are similar are classified under the same subject headings. The reality is that this system, based on controlled vocabularies is extremely biased and fails to account for real difference, heterogeneity and multiplicity in our information world. There have been attempts to create new systems that, for example, are more appropriate for those interested in feminist studies, but these systems simply shift the control from one universal group to another smaller prioritisation. They do highlight a very important politics and injustice, for example, in the way texts are classified, but they do so by reverting to an equally biased system. It is at the point of difference that real innovation and creativity occurs. Our universities are set up as places in which creativity and independent thinking is supposed to lead to new innovations, while our public libraries are moving more and more towards providing creative spaces for communities to grow and develop. Yet, the way in which we search for information is limited and contradictory, and no longer fit for purpose. The argument that ‘difference’ should be prevalent in classification systems is not absurd or contradictory, but would require a complete overhaul of the way in which we understand and categorise information. Perhaps there is already a working model existent in the way in which internet search engines like Google operate. Websites on Google are presented to us in a way that can promote difference as a classifying principle. This is because those websites that have the most links to other active sites are presented as being more prevalent and relevant. What would happen if a similar approach was adopted by libraries? That when we search for information under a certain topic, that we are presented with a list of texts that are organised based around the number of connections the texts have to other texts and thus other disciplines? This would perhaps provide a classification system that would celebrate multiplicity, ranking texts according to the many possible ways they can be used and interpreted. In the field of literature, I remember my PhD supervisor suggesting to me that I include some comparative work between John Banville and Gabriel Garcia Marquez in my thesis because the postcolonial contexts of Ireland and Colombia bare many similarities. As a researcher, in all the hours spent searching for information on Banville and postcolonialism, I was never presented with any texts that implied real difference or multiplicity. Searches were singular and restrictive, never indicating that any different approach was possible. The classification system would provide no new spark of creativity for young researchers to pursue. In fact, using Boolean logic, I found that the more search terms I entered in different searches, the more relevant the results that were presented. If difference was to become an organising principle, then information would be retrieved that prioritised multiplicity and that would lead to greater inclusion and thus innovation. The problem at the moment is that the way we search the digital databases is dictated by the way in which information is placed on stacks. The stacks or the numbers on the books do not have to change. Where the information is located in the library is irrelevant because rarely nowadays do we search the stacks anyway. What needs to change is the way information is classified on the digital databases. There is nothing stopping us from radically changing this digital system to one that is more inclusive of difference and that contains less ‘violent’ vocabularies.

Bibliography

Beghtol, C. (1986). “Semantic validity: concepts of warrant in bibliographic classification systems”. Library Resources & Technical Services, Vol. 30 No. 2, pp. 109-25.

Borges, J.L. (1952). “The analytical language of John Wilkins”, Other Inquisitions 1937-1952. Souvenir Press, London, 1973.

Bowker, G.C. and Star, S.L. (1999). Sorting Things Out: Classification and Its Consequences. MIT Press, Boston, MA.

Derrida, Jacques (1976). Of Grammatology. John Hopkins University Press, Maryland.

Lakoff, G. (1987). Women, Fire, and Dangerous Things: What Categories Reveal about the Mind. University of Chicago Press, Chicago, IL.

Mai, Jens-Erik (2010). Classification in a social world: bias and trust. Journal of Documentation, Vol. 66 Issue 5, pp. 627-642.

Miksa, F. (1998). The DDC, the Universe of Knowledge, and the Post-Modern Library. Forest

Press, Albany, NY.

Olson, Hope A. (2001). Sameness and difference: a cultural foundation of classification. Library Resources and Technical Services, 45, no. 3, pp.115-122

Shirky, C. (2005). “Ontology is overrated: categories, links, and tags”. Clay Shirky’s Writings about the Internet. Economics & Culture, Media & Community, available at: http://www.shirky. com/writings/ontology_overrated.html html (Date Accessed 28th April 2015)

Williams, James (2014). Understanding Poststructuralism. Routledge: London.

Digital Curation & Preservation: At what cost?

brainIt continues to astound me on this MLIS course how many ideas, theories and practices blindly press ahead with the supposed ‘advancement’ of the industry without ever addressing important fundamental questions about the underlying nature, impact and value of the work being undertaken. It also amazes me at how information studies academics continue to theorise while passively ignoring the poststructuralist theory that has been informing many other disciplines uninterrupted for the last 50 years. Reading Helen Shenton’s work has left me no less bemused.

Digital curation and preservation takes as its starting point the mantra ‘we must preserve’ without ever asking whether or not it is right, or indeed valuable to preserve. Poststructuralism has worked hard to ensure that history and culture are not controlled as homogenous entities, but digital curation is now threatening to undo much of that good work. Poststructuralism is a theory of language that denies words as static culture building objects, and instead views language as a highly dispersive subjective heterogenous experience. It is the theory that underlies so much of our achievements in the last 50 years. It lead to the feminist movement, to the reconceptualisation of history as a discipline, and to the destruction of periodisation in literature. With real world artifacts we still have the potential to make new discoveries about the past. However, with born-digital objects which only have a lifespan of up to 25 years, we will not have the capacity to re-write the past through new discoveries. As a result, the digital curators of today are essentially the historians of tomorrow. The files that they choose to save will create a static history that cannot be questioned in the future. Howard Zinn, a postmodern historian argued that history has traditionally been written by those who win wars. Digital Curation, which is funded by governments or private organizations, is in danger of destroying the culture it is aiming to preserve in what could be become a Big Brother like scenario.

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Helen Shenton’s work in ‘Virtual reunification, virtual preservation and enhanced conservation’ focuses on the digitisation of dispersed works. It is in many ways a hugely interesting project, but it needs to be taken to question about its real underlying value. It is disturbing that Shenton’s work has as its goal ‘reunification’. This word summons forth a whole litany of other terms like ’empire’, ‘colonisation’, ‘power’, ‘race’, ‘slavery’ and ‘control’ to name but a few. This word inherently references imperialism at a time when the breaking apart of the United kingdom has become a real possibility in the near future. The fact that some important texts exist in a dispersed format is in itself culturally significant because it is indicative of the breaking apart of empire itself. Bringing these texts together has the potential to create a false narrative and a homogenous cultural discourse, and in this sense Shenton, like many of her contemporary information professionals, uses an outmoded form of structuralism to inform her ideas. She argues, in relation to the Sinaiticus Project, that it requires ‘the production of an historical account of the document’ that needs to be objective. The very idea that a homogenous ‘objective’ narrative is being added to these documents is a regulating process that ignores the lessons learned in the arts through poststructuralism. Structuralism is also implicitly referenced in the layer of information in the form of digital links over the manuscripts, which again inherently asserts control and authority over the material. Shenton has not stopped to ask what is the cost of such a project. Nor has she asked why the British Library feel as though they have the right to oversee the reunification of material from different cultures around the world.

The British Library is not only collecting material, but they are seeking to play a role in culture building. I thought the function of a library was to provide non-judgemental access to information. Shenton talks about ‘enhancing’ culture through diplomacy insofar as cultural diplomacy can play a role in international relations. It shows that there is an implicit and dangerous politics behind these preservation projects. Questions need to be posed regarding for whom is the British Library attempting to play a role in international relations and to what end? This project seems to be going beyond simply collecting material, but is ‘using’ material to re-tell an old story of empire. It feeds into an attempt by governments to create and control fake grand narratives. Howard Zinn’s principle of postmodern history was a way of challenging power by telling history through dispersed narratives. Shenton’s digitisation project runs the risk of more easily cutting off avenues to the past for us here in the present, but more dangerously, for people in the future. It poses the danger of manipulating information in ways that reassert a new kind of imperialism, a new homogeny of information, and an oppressive future in which subjectivity is no longer valued.

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Narrative and compassion in management practice

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For many years now I have been reminding myself of the reasons why my studies in English Literature have been so important to my own professional development. Through this self-reassurance I have constantly re-affirmed the concept that if one can understand the way a story or narrative in constructed, then one can understand better how the world itself is created. In this sense, it is interesting that Peter Brophy draws upon theories of narrative and story to inform ‘Evidence Based Library and Information Practice’ (ELIB). However, I do feel as though there is one key characteristic that is missing from his theory and that is of primary importance to storytelling. This year, I have read a lot of information and management theory relating to managing, teamwork, collaboration and leadership among others, but nowhere in that material have I encountered reflections on the importance of ‘compassion’ in both management and teamwork. It is only through compassion that a narrator can effectively create characters in stories, and, in organisations, having compassion is the only way one can understand and work with people’s own subjective and personal circumstances that they bring to work with them everyday, as well as understanding and accepting employees’ and customers’ limitations, while finding a way to work within them to achieve goals.

Brophy, drawing from Eldredge, outlines that evidence based learning and practice is both quantitative and qualitative but that there remains an imbalance in which emphasis is placed more on objective quantitative measures. However, he argues that this positivist approach does not apply well to librarianship because it involves a social system with variables that cannot be controlled within human interactions. Brophy shows an awareness of the prevalence of poststructuralism in contemporary social, cultural and linguistic theory: “To add to the complexity, all we have to describe the world is language, which itself introduces ambiguity, bias and difference.” Poststructuralism dictates that signs are not word-images but are experiences which are directed towards other signs based on the context of the receiver. To then try and take quantitative measures and apply them objectivity is an impossible task. Even one can take objective measures, these still have to be related to other people who are free to interpret the findings based on their own observations, meaning there is never a complete consensus agreed about the evidence collected and how it is to be used.

This leads Brophy on to consider post-positivism and social constructivism as qualitative approaches the may inform EBLIB by affirming the prevalence of narrative in human interactions. He argues that “These approaches suggest that rather than emphasising the transmission of “facts” (accepted knowledge about the world), modern societies need to encourage learning which encompasses both openness to differing world views and the ability to relate new ideas to existing knowledge in meaningful ways, so that each of us is continually constructing, sharing, and reconstructing our understanding of the world in all its complexity.” Such an approach emphasises the value of narrative in developing a more complete understanding of contexts and that can lead to greater decision-making for managers. This is because narrative allows one to look at evidence in context through structures: Culture, Holism, In-depth Studies, Chronology.

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One practical way that this can be applied to a library’s ability to understand user services could be in the use of surveys. Surveys are, of course, a quantitative method of research. However, it is also possible to hold interviews with users about the survey itself in order to add a layer of understand to the results in which users have the ability to express their ideas in more subjective, less structured ways. This kind of evidence feeds into Brophy’s narrative approach. Of course, what it creates is a sequence of narratives which will still need to be gathered together into a coherent structure so that it can be applied to improving a service. In order to truly understand a user-group, one not only needs to create quantitative analysis of their habits and needs, but also to understand why they behave as they do, their motivations and their needs or desires. In order to successfully achieve this, managers need not only to know how to read graphs and charts, but also need to be able to read and understand people. And for this compassion is a quality that all good readers and subsequent narrators retain because it allows them to more fully understand the qualitative aspects to social interactions and systems.

IT = Innovative Management System or Panoptic Hegemonic Control

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Fatat Bouraad, in ‘The Emerging Operations Manager’, puts forward the thesis that the increasing reliance on IT services and IT skills based staff needs a framework in order to develop new methods of management. This is because as IT becomes more prevalent, new methods of observing, evaluating and managing staff also emerges, allowing for shifts in management styles. However, I think it is important to ask whether we are managing staff through IT, or whether IT is becoming a mechanism for a more totalitarian style of management in which the machine allows for an even more strict top down management style?

I recently read an article by Mike Sosteric called ‘Endowing Mediocrity’ in which the author posits that IT in all forms comes from an increasingly prevalent surveillance culture within business, education and social media forms of expression. This surveillance is of course facilitated more easily through the use of IT, but rather than creating a more flat structure, it tends more towards a deceitful panopticism. Sosteric (1999) argues that “Panoptic systems thus function as systems of behavioural and ideational (hegemonic) manipulation and control.” So Bouraad may argue that IT allows for greater efficiency and a tendency towards a flat system, but he also argues for a framework through which this flat system should operate which is somewhat contradictory. There needs to be an understanding that as we move more into the realms of IT based systems, that all of our actions are constantly under surveillance by the hierarchy that we work within.

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Furthermore, modern communication systems were actually designed to create greater control over human targets. I use this language deliberately. Norbert Weiner is the father of modern IT based communication systems. He developed these as a way of controlling military missiles during flight so that they could become more accurate. The endgame was always to gain greater control over the end user/ target. The same system is now used in modern computing. In the ‘know how to be’ stage of regulating new operations management theory, Bouraad argues that employees must remain up to date in order to developed a continued propensity towards innovation. However, innovation rarely comes about within an environment of surveillance. Most companies are either trying to control employees or they are attempting to control the consumer habits of targeted customers. Information industries have been contributing to this manipulation of end user increasingly through the spread of Big Data and internet monitoring. These issues do have serious implications for libraries also as they move more towards digital and online forms of dissemination. We should of course embrace the many benefits that IT give us, but we should never lose sight of where this IT has come from and the negative impact it can have on the personal liberty of our information professionals and the public they serve.

‘Financing’ public libraries through permaculture

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Glen Holt’s article ‘Getting Beyond the Pain’ assessing the impact of funding cuts on US libraries and suggests ways in which these libraries need to adapt to not only retain efficiency with less money, but also to maintain their relevance in an ever-evolving information age. Holt points out that, ‘the point is simple: unless yearly income is rising faster than inflation, the library’s annual spending power erodes precipitously. When any political leader starts talking about “stable budgets,libraries need to watch out for real-dollar income declines”. Added to this problem of placing the library within an quantitive socio-economic framework, is the fact that the ALA have adopted a strategy in which they treat the funding of public libraries as local matter. He suggests that “he most important thing is making sure that your community is aware of the library and what the library can do”. In this sense Holt argues that libraries need to improve the ways in which they communicate their funding needs and their benefits to communities and society.

There is no doubting that libraries can do more to improve their services even with less money. Holt further points out that bureaucratic processes within a library can often lead to an unnecessary depletion of finances, especially at a time when the taxpayers are less willing to provide public funding for any public purpose irrespective of how good a cause it is. Finally Holt lists four ways in which libraries can retain their relevancy and their funding:

  • Need to demonstrate the critical need for youth services, adult literacy, help for immigrants, job preparation and economic development

  • Need to tell voters, politicians and civic leaders about the critical benefits they provide to their communities

  • Funding is not only a local matter because libraries are crucial to the nation

  • Library leaders need to focus much more on customers

  • Need to ask what role can libraries play in international information industry

I have no doubt that there is a lot of waste within public libraries, but there is also a great deal of potential. There is no doubt that libraries need to become more connected to a global economic and information framework and they can do so by connecting more directly to national and university library services, as well as partnering with information services abroad. A promotion and move towards Open Access can also open up new avenues for libraries to pursue. However, for now I would like to focus briefly on a principle borrowed from agriculture that could be applied to how libraries operate within a local community. These communities may not now be willing to give financial support to libraries through public funding bodies, but they should be encouraged to contribute in other ways. I believe permaculture practices can be applied to libraries in order to find ways of becoming more efficient, saving money, and also involving the community more. Permaculture originated as an agricultural movement that promoted permanent agriculture practices by mimicking nature. In nature, nothing is given away for free and wasted. What you have, on every level, is a kind of energy exchange. Patrons in libraries are not customers in a traditional sense in that they pay for the service through their taxes. However, at times when people are not willing to fund a library, they may be willing to contribute to the library community by giving up their time and skills in exchange for services. This principle is at the heart of permaculture in that rather than providing books for free, patrons exchange time and skills for the services. Basic services could be run in this way freeing up time for librarians to do more specialised work. It creates a stronger sense of community spirit and brings the library firmly to the centre of community.