Will the open library provide more or less access to information for all people within the community?
I initially started this article by suggesting that open libraries could provide greater access to information and that this could potentially be a good thing. They provide greater access to information simply because the library is open for longer periods of time. However, does an open library provide greater access to information than a less technologically enabled staffed library?
If the user is computer literate then the staffed library and open library provide the same access to information. However, if the user is not computer literate then the open library provides less access to information. This is because many people do rely on the librarians to help them use the IT facilities in the library. Many users do not know how to search the catalogue in order to find the books they are looking for; others do not know how to log on to a computer let alone search a digital database effectively; most users cannot use the photocopying and scanning facilities without help; and in libraries when there are self-service machines, most users come to the desk with their items anyway preferring the human interaction and service they get from the staff. Open libraries exclude all of these people. So, if it is cheaper to staff a library than to set it up for open access, and if open access excludes users, then is it not true that staffed libraries provide greater a access to information than open libraries given that a staffed library service in the evening provides access to more people and for longer periods of time? The simple truth is that librarians are as much a part of the access infrastructure of a library as computers are.